Refund policy

Return & Exchange Policy 

Effective Date: 22-08-2026 
Last Updated: 22-08-2026 

At Pehnava Boutique, every outfit is carefully selected, handcrafted, and quality-checked before it reaches you. We take pride in offering premium ethnic wear and strive to ensure that every purchase meets your expectations. 

As many of our products are handcrafted, custom-stitched, altered, or made-to-order, our Return & Exchange Policy has been designed to balance customer satisfaction with the unique nature of our products. 

 

1. Return Eligibility 

Eligible products may be returned within 5 days from the date of delivery, provided they meet all of the following conditions: 

  • The return request is submitted within the specified return period. 

  • The product is unused, unwashed, and unworn. 

  • All original tags, labels, packaging, and accessories are intact. 

  • The product is returned in the same condition in which it was delivered. 

  • The product passes our quality inspection after being received. 

Please note that submitting a return request does not automatically guarantee approval. Every request is subject to verification by our Quality Assurance team. 

 

2. Exchange Eligibility 

Eligible products may be exchanged for: 

  • A different size (subject to availability) 

  • An alternative product of equal or higher value (price difference, if any, shall be payable by the customer) 

  • Store Credit, where applicable and approved 

Exchange requests must also be initiated within 5 days of delivery and are subject to product availability and successful quality inspection. 

 

3. Non-Returnable & Non-Exchangeable Products 

For hygiene, customization, and exclusivity reasons, the following products are not eligible for return, exchange, or refund unless they are received damaged, defective, or incorrect: 

  • Custom-stitched garments 

  • Made-to-order outfits 

  • Altered products 

  • Bridal wear 

  • Personalized products 

  • Sarees with stitched blouses 

  • Unstitched fabrics that have been stitched upon customer request 

  • Blouses 

  • Petticoats 

  • Gift Cards 

  • Products purchased during clearance or final sale (unless otherwise specified) 

Product-specific return eligibility, if different, will always be mentioned on the individual product page. 

 

4. Custom Stitching & Made-to-Order Garments 

As custom-made garments are created specifically according to the customer's measurements and preferences: 

  • They cannot be cancelled once production has commenced. 

  • They are not eligible for return or exchange due to fitting preferences, colour expectations, personal taste, or change of mind. 

  • Customers are responsible for providing accurate measurements during the ordering process. 

Minor fitting adjustments after delivery are considered normal and do not constitute manufacturing defects. 

 

5. Handmade Products 

Many Pehnava Boutique products are handcrafted by skilled artisans. 

Minor variations in: 

  • Colour 

  • Embroidery 

  • Print placement 

  • Beadwork 

  • Sequins 

  • Fabric texture 

  • Handwork 

are natural characteristics of handmade products and should not be considered defects. 

Such variations are therefore not valid grounds for return or exchange. 

 

6. Damaged, Defective or Incorrect Products 

If you receive a product that is: 

  • Damaged during transit 

  • Defective due to manufacturing issues 

  • Different from what was ordered 

please notify our Customer Support team within 48 hours of delivery. 

Your request should include: 

  • Order Number 

  • Clear photographs of the product 

  • Images of the packaging 

  • Description of the issue 

Failure to report the issue within the specified timeframe may affect your eligibility for return or replacement. 

 

7. Return Request Process 

To initiate a return: 

  1. Contact our Customer Support team within the eligible return period. 

  1. Share your Order Number along with the reason for return. 

  1. Submit supporting photographs, if requested. 

  1. Wait for approval from our Customer Support team. 

  1. Once approved, return pickup instructions will be shared. 

Returns sent without prior approval may not be accepted. 

 

8. Return Pickup 

Where return pickup service is available, Pehnava Boutique will arrange collection through an authorised logistics partner. 

If pickup is unavailable in your location, customers may be requested to ship the product to our designated return address. 

The product must be securely packed to avoid damage during transit. 

 

9. Return Shipping Charges 

Unless the return is due to an error on our part (such as an incorrect, damaged, or defective product), return shipping charges or restocking charges may apply. 

Any applicable charges will be communicated during the return approval process. 

 

10. Quality Inspection 

All returned products undergo a detailed quality inspection upon receipt. 

Returns may be declined if the product: 

  • Has been used or worn 

  • Has perfume, makeup, deodorant, or other stains 

  • Has been washed or dry cleaned 

  • Is missing tags or original packaging 

  • Has been altered after delivery 

  • Shows signs of damage caused by the customer 

If a return does not pass inspection, the product may be shipped back to the customer. 

 

11. International Orders 

International customers are requested to contact our Customer Support team before initiating any return. 

Return shipping costs, customs duties, taxes, and courier charges for international returns shall generally be borne by the customer unless the return is due to an error by Pehnava Boutique. 

Refunds or exchanges for international orders will be processed only after the returned product has been received and approved following quality inspection. 

 

12. Exchange Process 

Once an exchanged product has passed quality inspection: 

  • The replacement order will be processed. 

  • If the requested size is unavailable, customers may choose another eligible product or receive Store Credit, where applicable. 

  • Additional shipping timelines may apply for exchanged products. 

NOTE: Customer-Shipped Exchange Returns: If a customer is required to ship a product back to Pehnava Boutique for an exchange, the shipment remains the customer's responsibility until it is successfully received by us. Pehnava Boutique shall not be liable for any loss, damage, delay, or misplacement of the parcel while it is in transit. Customers are advised to use a reliable courier service with tracking and retain the shipment receipt until the exchange process is completed. 

 

13. Refunds 

Approved refunds will be processed in accordance with our separate Refund Policy. 

Refund timelines may vary depending on the original payment method, banking institution, and payment gateway processing time. 

Shipping charges, customs duties, gift wrapping charges, and other service charges may not be refundable unless otherwise specified. 

 

14. Order Cancellation After Dispatch 

Orders that have already been dispatched cannot normally be cancelled. 

Customers are requested to refer to our Cancellation Policy for complete details. 

 

15. Contact Us 

For return or exchange assistance, please contact: 

Pehnava Boutique 

📧 Email: [pehnavaboutiqueofficial.ngp@gmail.com] 

📞 Phone: [9310000491] 

🌐 Website: https://www.thepehnavaboutique.shop 

Our Customer Support team will be happy to assist you with return requests, exchange eligibility, product inspections, and related queries.