Shipping policy

Shipping Policy 

Effective Date: 22-08-2026 
Last Updated: 22-08-2026 

At Pehnava Boutique, we are committed to delivering your order safely, securely, and on time. Every garment is handled with the utmost care, from quality inspection to packaging and dispatch. 

This Shipping Policy outlines our shipping process, estimated delivery timelines, international shipping information, and important delivery guidelines. 

 

1. Shipping Destinations 

Pehnava Boutique currently ships across India and to selected international destinations. 

If your country is not available during checkout, please contact our Customer Support team, and we will do our best to assist you. 

 

2. Processing Time 

All orders are processed after successful payment confirmation. 

Processing time depends on the type of product ordered. 

Ready-to-Ship Products 

Orders that are in stock are generally processed within 1–3 business days before dispatch. 

Made-to-Order & Custom-Stitched Products 

Products requiring stitching, customization, alterations, or special production may require additional processing time. 

Estimated production timelines are displayed on the respective product page before purchase. 

Please note that bridal wear, couture collections, and handcrafted garments may require a longer production period. 

 

3. Shipping Within India 

We offer shipping across India through trusted courier partners. 

Delivery timelines generally range between 2–7 business days after dispatch, depending on the destination. 

Shipping charges, if applicable, will be displayed during checkout before payment. 

Cash on Delivery (COD), if available, will only be offered for eligible pin codes and order values. 

 

4. International Shipping 

Pehnava Boutique proudly delivers worldwide. 

International orders are shipped through reliable courier partners or other reputed international logistics providers, depending on the destination country. 

Delivery timelines vary depending on: 

  • Destination country 

  • Customs clearance 

  • Local courier network 

  • Government regulations 

  • Weather conditions 

  • Public holidays 

Estimated delivery timelines shown during checkout are approximate and should not be considered guaranteed delivery dates. 

 

5. Shipping Charges 

Shipping charges are calculated based on several factors, including: 

  • Destination country 

  • Package weight 

  • Package dimensions 

  • Shipping method selected 

  • Order value 

  • Promotional offers (if applicable) 

The applicable shipping charges will be displayed before completing your purchase. 

From time to time, Pehnava Boutique may offer free shipping promotions on eligible orders. 

 

6. Customs Duties & Import Taxes 

Orders Within India 

All prices displayed for customers within India are inclusive of applicable taxes unless otherwise stated. 

Customers will not be required to pay any additional GST or taxes upon delivery for domestic shipments. 

 

International Orders 

International shipments may be subject to: 

  • Import duties 

  • Customs charges 

  • VAT 

  • GST 

  • Local taxes 

  • Clearance fees 

  • Other government-imposed charges 

These charges are determined by the customs authorities of the destination country and are the sole responsibility of the customer. 

Pehnava Boutique has no control over these charges and cannot estimate their amount in advance. 

Failure to pay customs duties or refusal to accept delivery may result in the shipment being returned or abandoned. In such cases, any shipping costs, customs penalties, or return charges incurred may be deducted from any eligible refund. 

 

7. Order Confirmation 

Once your order is successfully placed, you will receive an order confirmation email containing: 

  • Order Number 

  • Order Summary 

  • Billing Information 

  • Shipping Address 

  • Payment Confirmation 

If you do not receive an order confirmation within a reasonable time, please contact our Customer Support team. 

 

8. Order Tracking 

Once your order has been dispatched, you will receive a Shipping Confirmation email or SMS containing: 

  • Courier Partner Name 

  • Tracking Number (AWB) 

  • Tracking Link (where available) 

Customers can use the tracking information to monitor the progress of their shipment. 

 

9. Delivery Timelines 

Estimated delivery timelines are mentioned on individual product pages. 

Please note that delivery estimates are provided for guidance only and may vary due to: 

  • Custom stitching 

  • Production delays 

  • High seasonal demand 

  • Public holidays 

  • Weather conditions 

  • Remote delivery locations 

  • Courier delays 

  • Customs inspections 

Pehnava Boutique shall not be held liable for delays caused by courier partners, customs authorities, or circumstances beyond our reasonable control. 

 

10. Change of Shipping Address 

If you need to modify your shipping address after placing an order, please contact our Customer Support team as soon as possible. 

Address changes can only be accommodated before the order has been dispatched. 

Once the shipment has been handed over to the courier partner, we may not be able to modify the delivery address. 

 

11. Delivery Attempts 

Courier partners generally make multiple delivery attempts. 

If delivery cannot be completed because: 

  • the recipient is unavailable, 

  • the address is incorrect, 

  • the phone number is unreachable, or 

  • the shipment remains unclaimed, 

the package may be returned to Pehnava Boutique. 

Additional shipping charges may apply for reshipment. 

 

12. Damaged or Tampered Packages 

We carefully inspect every order before dispatch. 

If your package appears damaged, opened, or tampered with at the time of delivery, we recommend that you: 

  • Photograph the package immediately. 

  • Refuse delivery where possible. 

  • Contact our Customer Support team within 24 hours of delivery. 

Claims reported after this period may not be eligible for investigation. 

 

13. Incorrect Shipping Information 

Customers are responsible for providing accurate shipping information. 

Pehnava Boutique shall not be responsible for delays, failed deliveries, additional shipping costs, or returned shipments resulting from incorrect or incomplete addresses or contact details provided by the customer. 

 

14. Lost Shipments 

If your shipment appears to be lost during transit, please contact us immediately. 

We will coordinate with the courier partner to investigate the matter. 

Replacement or refund decisions will be made only after the courier partner officially confirms the shipment as lost. 

If customers arrange the return shipment themselves for an exchange, they shall be solely responsible for the parcel until it is received by Pehnava Boutique. We shall not be responsible for parcels lost, damaged, or delayed during transit. 

 

15. Shipping Insurance 

All orders remain insured while they are in transit until successfully delivered to the shipping address provided by the customer. 

Once the shipment has been marked as delivered by the courier partner, responsibility for the package transfers to the customer. 

 

16. Force Majeure 

Delivery timelines may be affected due to circumstances beyond our control, including but not limited to natural disasters, floods, pandemics, government restrictions, transportation disruptions, labour strikes, customs delays, war, civil disturbances, or other force majeure events. 

Pehnava Boutique shall not be liable for delays arising from such circumstances. 

 

17. Contact Us 

For any shipping-related questions or assistance, please contact: 

Pehnava Boutique 

📧 Email: [pehnavaboutiqueofficial.ngp@gmail.com] 

📞 Phone: [9310000491] 

🌐 Website: https://www.thepehnavaboutique.shop 

Our Customer Support team will be happy to assist you with shipping, tracking, delivery updates, and international order enquiries.